Welcome!

COVID-19 PROTOCOLS

 

We’re happy to see you and your pets again! It has been a RUFF few months managing the effects of COVID-19, but we are happier than ever to be serving our community’s animal welfare needs again.

In light of the global health crisis, we have taken the necessary steps to ensure the safety of all those we love; our staff, our clients, and all the animals we care for.

Continual adjustments to our operational practices and safety protocols has allowed for a streamline process for having your pet spayed or neutered. We would like to share our most current protocols so your visit is as stress-free as possible for you and your pet:

  • Please only have one person from the household accompany your pet to their appointment if possible. If you are sick or have been exposed to COVID-19, please call us to reschedule your appointment.
  • We REQUIRE all clients to wear a face mask. 
  • Check-in and check-out are on a first come, first serve basis. We are recommending that you plan for up to an hour for the check-in process and up to a half an hour for the check-out process.
  • When you arrive to our clinic, please wait in your car and a staff member will bring you paperwork to fill out in your car.
  • Dogs should come on a secure collar and leash and pet cats come in secure, preferably hard-sided, kennels. All other belongings to include cat collars and stuffed animals should stay home. (These can be fomite carriers for COVID-19)
  • As of now, we are not accepting walk-ins for trapped ferals. We ask that you call before you trap so we can avoid this.  All feral cats MUST come individually in a live, humane trap. There are no exceptions. As per our already existing policy, no transfers from carriers to traps will be allowed in your car, our parking lot, or in our building. We offer traps to loan out with a deposit that will be returned once the trap is returned.

 

We thank you for entrusting us with your pet’s care! We look forward to seeing you and your four-legged friends soon.

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CATS 2020
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TOTAL ALTERED SINCE OPENING
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DOGS 2020